Delivery Information

At Chateau, we take pride in giving the customer what they want. Timeless, high-quality, fine furniture and mirrors at affordable prices, and also a no-fuss, stress-free, secure delivery service.

Free delivery to the majority of the UK.

Delivery surcharges will apply to the higher northern regions of Scotland, N/ Ireland, and overseas. Please email us at: Info@chateau.co.uk for a delivery quote.

Delivery times

Delivering your small items in stock.
Delivery times for small items are 3-5 working days.

Delivering your larger items, mirrors, and furniture.
Delivery times for your larger, fragile items are within 21 days, and it is a one-man delivery service, so please ensure someone is there to help.

Measuring up before ordering your item
It’s the customer’s responsibility to ensure your item fits, please measure up before ordering, i.e. measure doorways, ceiling heights and staircases etc.

Arranging delivery times
Once you have placed your order, you will receive a phone call from our logistics delivery team to arrange a convenient delivery time.
Once the delivery time has been arranged, we ask that a responsible person will be present at the time of delivery to check the item and sign for it.
If no one is present at the scheduled delivery time, another delivery time will be arranged, and a delivery charge will apply.

Please check your items before signing:
Please check all items on delivery before signing for them.
In the unlikely event that your item arrives damaged, please reject delivery and state the reason on the form whilst the delivery driver is with you, so the item can be returned immediately and a replacement arranged.

We want all customers to have a stress-free, enjoyable experience with us, so if you do have any questions, queries, or if you want a simple update regarding delivery, please email us at info@chateau.co.uk, or you can call us on 01829 270814 or 07795461908, and we will be happy to assist you.

Due to Convid our drivers are only able to offer a kerbside delivery service. Hopefully this is a temporary service and will resume back to normal shortly.

Many thanks -
The Chateau Team