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Returns
Our 30-day returns guarantee
Our 30-day* returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We are unable to refund the cost of delivery.
* Note: Our returns guarantee for large items delivered via specialist courier is limited to 14 days.
If the return is due to an error we have made we will gladly refund the delivery charges. Please see contact details below for advice.
If the item is either faulty or damaged please contact our Returns team who will arrange for a replacement or refund:
Tel: 0800 043 5151
Email: returns@chateau.co.uk
This returns policy does not affect your statutory rights. |
